Marcia's new book, "Law Office Policies, Procedures, and Operations Manual" was just published by the American Bar Association. It includes everything you needed to create a customized manual to serve as a guide for law firms. It has been updated to account for changes in the law and the growth of virtual/hybrid law firms due to the COVID-19 pandemic. 20% discount available using code LOP7E20 at https://www.americanbar.org/products/inv/book/419978900/