Supervises the day-to-day operations of the Helpdesk. Oversee the Helpdesk staff and ensure that end users are receiving the appropriate assistance. Identifies, researches, and resolves complex technical problems. Manages escalation procedures and ensures service levels are maintained. Documents, tracks, and monitors problems to ensure resolution in a timely manner. See link for more details: https://integressinc.com/job/helpdesk-supervisor-tustin-ca/
Aug 20, 2021